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In 2025, PetMaxi achieved a historic record of 94.6% customer satisfaction, reinforcing its commitment to excellence and continuous improvement.
In 2025, PetMaxi achieved its best-ever result in the Customer Satisfaction Report. This milestone represents a clear recognition of the work carried out over the past year and of the trust that customers continue to place in the brand.
The newly released result – 94.6% – reflects a year of strong team commitment, investment in process improvement, and a constant focus on service quality.
The analysis of the indicators shows a very positive evolution in overall satisfaction perception, reinforcing PetMaxi’s positioning as a brand driven by excellence and customer proximity.
Despite this historic result, our commitment remains unchanged: to continue improving, actively listening to our customers, and continuously raising our performance standards.
Because at PetMaxi, we only rest at 100%.
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